We will replace or refund you for any bottle of wine that is damaged or flawed. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is damaged or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of damaged or flawed product.
Once the wine is received and deemed damaged or flawed, you will receive a full refund on your credit card account for the cost of the wine, including shipping charges. Please contact Tolpuddle Vineyards on 08 8398 0500 for return instructions.